ADDRESSES IN THE U.S.

AT&T, AZ:  2002 E Camelback Rd Suite 104, Phoenix, AZ 85016, EE. UU.

DISH, MI:  18441 Mack Ave, Detroit, MI 48236, EE. UU

T-MOBILE, NY: 307 Madison Ave, New York, NY 10017, EE. UU.

SEARS, MO: 580 W Hwy 32, Stockton, MO 65785, EE. UU.

WALMART, NV: 2777 USA Pkwy #6923, Sparks, NV 89434, EE. UU.

ADDRESSES IN CANADA

COMWAVE: 61 Wildcat Rd, North York, ON M3J 2P5, Canadá

DELL: 155 Gordon Baker Rd, North York, ON M2H, Canadá

COGECO:  475 St Patrick St W, Fergus, ON N1M 1M2, Canadá

BELL: 122 Hurontario St, Collingwood, ON L9Y 4H5, Canadá

ROGERS: 2181 Steeles Ave West, RioCan Marketplace, Unit B10, Toronto, ON M3J 3N2, Canadá

I can notice that the main difference is the use of Zip-codes and Postal Codes The U.S. uses Zip Code, and it's only formed by FIVE numbers but in Canada, they use a "Postal Code" which contains both Letter and Numbers, the pattern they use is L#L - #L#

CANADA MAP

U.S. MAP

THE STATES OF U.S. ABB

Self-Assessment

Call Centers is one of the most important modules that we are going to go through the Pre-specialization, taking into account that is a profitable industry in which English is very important. When I first came to the class I was wondering if it was worth it, but when I notice that we had an experienced teacher, with a different methodology I clarify them. At the beginning, we had a lot of doubts about how it was going to be, or what we were supposed to learn about an industry that is not developed in our city, which also encouraged us to be more focused on the topics.

During this module, we had the opportunity to learn about the Call Center industry, learning new words, idioms, culture and some new words related to this. Taking into account all this information Call Center is like an outsourcing Company that provides support, and customer services, taking into account that the client asks for a certain level of English, Service and specific information and characteristics about the company’s products that the employers have to know and handle with. It was a really good opportunity to learn and practice how this industry works and to put into practice our knowledge related to Call Centers.

My participation during this module was really active, even though that I didn’t speak that much during the class –because almost everything was well explained-, I participated in every activity and also shared experiences and ideas with my classmates. I also participate on the blog and the app, which I personally believe that should be used more frequently as teaching tools. If I could have the opportunity to assign a grade, it would definitely be a 9, because I tried to clarify my doubts, to share ideas and to learn more about the field. Now that we’re about to finish I can say that we learned a lot, and some of us want to be part of the Call Center industry.

Today I was working on Post Sticks and Excel, working with information related to the Call Center Industry, taking common information of clients. It was a nice experience, trying to find out how this industry works, and also getting the normal information that an agent looks for everytime that he receives a phone call. It was an excellent experience, even though that I had some problems, I think I did a good job.

Another relevant thing that I learnt, was the Militar Alphabet, I already knew it but in Spanish, so there are some words that are familiar related to this. After this we worked with Google Maps looking for some locations related to the information recieved during "the call"; it was great to look this kind of information, because it's something new for me. We also used Paint, to get an image of what we did with the Post Sticks and Excel.

After that. we created or own webpages, it was something amazing, because it is something that we can use in the future and it can be used to share information with other classmates, students and coleages. And at the end (right now) working on the Blog, which is something really good, because we really need to get involved with this information.