Self-Assessment

Call Centers is one of the most important modules that we are going to go through the Pre-specialization, taking into account that is a profitable industry in which English is very important. When I first came to the class I was wondering if it was worth it, but when I notice that we had an experienced teacher, with a different methodology I clarify them. At the beginning, we had a lot of doubts about how it was going to be, or what we were supposed to learn about an industry that is not developed in our city, which also encouraged us to be more focused on the topics.

During this module, we had the opportunity to learn about the Call Center industry, learning new words, idioms, culture and some new words related to this. Taking into account all this information Call Center is like an outsourcing Company that provides support, and customer services, taking into account that the client asks for a certain level of English, Service and specific information and characteristics about the company’s products that the employers have to know and handle with. It was a really good opportunity to learn and practice how this industry works and to put into practice our knowledge related to Call Centers.

My participation during this module was really active, even though that I didn’t speak that much during the class –because almost everything was well explained-, I participated in every activity and also shared experiences and ideas with my classmates. I also participate on the blog and the app, which I personally believe that should be used more frequently as teaching tools. If I could have the opportunity to assign a grade, it would definitely be a 9, because I tried to clarify my doubts, to share ideas and to learn more about the field. Now that we’re about to finish I can say that we learned a lot, and some of us want to be part of the Call Center industry.